Retail Academy

What it is

This is a consultancy and training program, that could be completed (on an audience basis) with coaching services.

How it applies

It is a 12-month program, developed as an operational academy with four modules.

I. Concept (customer treatment process, designing the foundation of the company retail stores);

– business owners, store managers

II. Sales process in the retail stores;

– sales representatives, retail sales reprezentatives

III. Customer service;

– retail sales representatives, receptionists, store assistant managers

IV. Strategic marketing;

– business owners, store managers


Building a great and sustainable way of treating clients and offering them a memorable service.


Premio (successful service chain of GOODYEAR)